General terms and conditions

These terms apply to all service contracts of DFZ Dellenfreie Zone, owner Gennadij Tscherepanow (the “Contractor”), with its customers – both consumers and businesses. The subject matter is in particular paintless dent removal (PDR), smart repair and related services. Deviating terms of the customer become part of the contract only with express written consent.

The presentation of services on the website and an initial assessment requested via the enquiry form are non-binding and do not constitute a binding offer. An assessment based on photos is always subject to a final on-site inspection. The contract is concluded by the customer placing the order and the Contractor accepting it, at the latest when work begins.

The Contractor performs the agreed services professionally in line with the recognised rules of technology. An assessment based on photos serves as initial guidance; feasibility and effort can only be assessed bindingly after inspecting the vehicle.

PDR has method limits: with cracked or previously repainted paint, sharp creases, dents at edges or bonded seams, and on high-strength structural parts, the result may be limited or the method unsuitable. The Contractor points this out before carrying out the work and only proposes what is technically sensible.

The customer makes the vehicle available at the agreed time at the Contractor’s location and provides accurate information about the vehicle, in particular prior damage and previous repainting. If an appointment cannot be kept, this must be communicated in good time.

The remuneration is based on the effort agreed in the individual case or on the quote provided. As every dent is individual, we state binding prices only after inspection. Unless otherwise agreed, payment is due upon completion of the work when the vehicle is collected. For business customers, a different billing arrangement may be agreed.

The statutory warranty rights apply. Obvious defects must be reported immediately after acceptance; the Contractor must first be given the opportunity to remedy. Method-related, pre-discussed residual deviations and damage from improper handling after handover are not defects in the legal sense.

The Contractor is liable without limitation in cases of intent and gross negligence and for culpable injury to life, body or health. In cases of slight negligence, liability applies only for breach of essential contractual obligations (cardinal obligations), limited to the foreseeable damage typical for the contract. Any further liability is excluded; the Product Liability Act remains unaffected.

For its claims arising from the order, the Contractor has a lien on the vehicle that came into its possession on the basis of the order (§ 647 German Civil Code).

The processing of personal data is governed by our privacy policy.

To the privacy policy

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods; for consumers only insofar as this does not deprive them of mandatory consumer protection provisions. If the customer is a business, the place of jurisdiction is the Contractor’s registered office. Should individual provisions be invalid, the remainder of the contract remains effective.